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Thank you for your interest in our products. We are sure you are satisfied with our products. As of products specifics we are offering on market, please read carefully our Return Policy.

Return Requirements

Any item that you would like to return or exchange must be sent back within 30 days of receipt.

Items must not be worn or washed.

If there are any signs of wear, makeup, perfume, or deodorant marks, we will ship the package back and you may be subjected to additional shipping costs.

Items must be in its original packaging and the packaging must be intact if returned. Example: please place an item in the original box and place that item box in another box for shipment.

Non-Returnable Items

All “On Sale” and clearance items, items $12.99 and less, “Deal of the Day” items, Gift Cards.

Lingerie, hosiery, underwear, swimsuits, intimate apparel, costumes, bodycon due to health restrictions.

NOTE: All non-returnable items are final sale and by no means can be returned or exchanged. If customer force to return those items, to service customer better, we love to have them back but 50% restocking fee out of not discounted price on the item will be applied to cover our basic cost since those items will never be resold.

Return Fees

We are not responsible for the shipping and return shipping cost if applicable.

Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.

  • On orders with promotional free shipping or discounted shipping, shipping fees on our expense will be deducted from store credit or refund.
  • Return orders may be subjected to a restocking fee. The restocking fee may be up to 30% depending on the condition of the return package.

NOTE: On orders that use a large promotional code, i.e. 50% off discount code, refunds will be issued only in the form of store credit.

 

 

Refused or Undeliverable Packages


We do not take responsibility for any returned packages with a failed delivery, i.e., multiple delivery attempts, insufficient address information, or package refusal.

We are not responsible for the shipping and return shipping cost if applicable.

Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.

Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier if applicable.

 

NOTE: Keep record of all return tracking numbers, in case of a failure to return to us. It is your responsibility to make sure your return items are delivered to us.

Return Procedure

If you would like to return/exchange any items, you must request a Return Merchandise Authorization (RMA) number first.

 Please request the RMA through support@conteamerica.com.

Our representatives will review your request within 24 hours and issue the RMA number per our return policy. They may refuse to issue the RMA number if the request does not follow our return policy.

After your RMA request has been approved, we will issue a RMA # for your request. Please write this number visibly on the outside of your package. Any packages without a RMA # will be refused.

NOTE: Please write legibly and clear on the return form or any paper. For better service, please include the invoice # and customer contact information inside the return package, and details on the necessary actions you would like to be done for the return.

We value the relationship with our customers, so our customer service team is ready and waiting to serve you.
But it might happen some concerns with products you purchased on CONTE AMERICA STORE , in this case please do not hesitate to contact us at support@conteamerica.com and we are happy to resolve your matter.

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